Why outsource your IT?

A male IT technician in front of two computer monitors phoning a customer

Why outsource your IT?

Whether you manage a growing business or an established company, at some point you will consider whether keeping your in-house IT team is more efficient than outsourcing. This can be a difficult decision, so this article will demonstrate some reasons for outsourcing that might help bring some clarity.

Now you might say that an IT company providing a Managed IT Support service will be biased when it comes to outsourcing IT. But our recommendation to outsource is based on the positive experiences of hundreds of businesses we’ve worked with. After seeing the results for these businesses, we know that outsourcing works in most cases, especially for most small-to-medium businesses.

In this article, we look closely at the reasons for outsourcing your in-house IT so you can make the right decision for your business. Your IT infrastructure is critical to your business, especially today in the world of remote working, cloud-based technology, and constant security threats. So it’s a vital decision to get right.

What IT tasks can you outsource?

This will vary between different IT support providers, but typical tasks and services that are outsourced include:

  • Network and device security
  • Proactive 24/7 monitoring, reporting and alerting
  • Data backup and recovery
  • Backup monitoring
  • Leading antivirus protection
  • Asset management
  • Patch management
  • Systems operation and support
  • Virtualisation

Stay focused on your business

Photograph of a target sheet. Practice shot hit wide at a 7.

If you are a business owner, manager or IT director, you should be able to dedicate your time to running your business and achieving your goals, knowing your IT infrastructure is optimised, secure, affordable, and maintained 24/7.

You could probably do without distractions like these:

  • wondering who will watch your network out-of-hours
  • building an in-house IT team
  • constantly upskilling your IT to cope with the ever-changing world of technology
  • losing IT experts to other organisations after investing in them for years

By outsourcing your IT, you are also outsourcing the training required to ensure staff know how to use essential software and tools to perform their roles effectively.

Think about the last year or so during the Covid-19 pandemic. The sudden uptake in remote meetings and conferences and other cloud-based tools. Many of these tools were entirely new to people and out of their comfort zones. If a trusted external company managed your IT, you would have benefited from some (remote) expert training to upskill your staff.

Get peace of mind that you’re covered

When you and your staff know that any IT issue will be dealt with quickly by experts who know what they’re doing and have done it all before, you will reduce any anxiety and stress when things go wrong.

Even minor issues like a slow connection or an unsuccessful Operating System (OS) update can cause a strong emotional reaction. We’ve all been there. People simply want to get the problem fixed ASAP and continue with their work. And people do worry about things like losing data, lost productivity and security threats. Having an expert team in place who can quickly address issues like these will help ease those worries.

When things go seriously wrong, having the right level of IT support in place can be crucial for disaster management and recovery. Knowing your data is backed up and that those backups are good-to-go, ready for an emergency recovery to get you back up and running quickly will bring considerable peace of mind to your operations.

The IT support is tailored to your business requirements

One of the primary advantages of outsourcing some or all of your IT support is the ability to tailor a solution specific to the needs of your business, whether you are an SMB with 20 staff members, a growing business with 100 people, or a large company with over 250 employees.

Service-Level Agreements (SLAs) are designed around your needs, based on the number of users, assets, and other support required. You can then utilise as much or as little as is necessary.

A specialist provider will have the IT support personnel to deliver whatever you need, depending on your current staffing arrangements.

Comprehensive expert IT knowledge on tap

The world of IT today is more complex than it’s ever been before. Yes, today’s technology is delivering better results for the ‘end user’ and helping them do their jobs faster. But the task of supporting that technology means understanding it and keeping up with the changes. Never before has technology moved so fast.

For example, within the last ten years alone, we have seen significant uptake in the use of mobile devices for work. IT teams must support a diverse range of mobiles and tablets – and support the business apps for those devices. There is also a wider choice of Chromebooks and laptops than ever before.

When you rely solely on an in-house IT team, you may not always have complete coverage of the hardware, software, and security threats. This issue can raise its head amid a critical failure. However, a good quality outsourced support service means you have round-the-clock access to IT experts who have a broad spread of up-to-date experience and knowledge.

For example, within our team, you will find experts in core IT areas like monitoring, patch management, Microsoft 365, backup and disaster recovery, network and device security, as well as related areas like website design & development, Search Engine Optimisation, hosting, apps, broadband connectivity, and communication solutions.

Control your IT costs

Maintaining an in-house IT team can be costly. The average salary of an IT Manager can range from between £30k to £60k per annum. Not forgetting the costs of recruitment and on-going training to ensure their skills are constantly up-to-date.

Installing a complete IT infrastructure including networks, servers, security, storage, and other components is extremely pricey, not to mention the time and money to secure and maintain software like Microsoft 365, Salesforce, and Sage. Hosting data on your own servers also brings with it security and compliance issues. By outsourcing, you are reducing your legal and financial risk.

Outsourcing your IT turns fixed costs and depreciating assets into variable costs – and you only ever pay for what you actually need.

With a Managed IT support service, you pay an affordable amount per month for the routine IT services and work you need to protect your infrastructure and keep everything running like clockwork. Beyond that, you only pay for what you need when it comes to unexpected work that lands outside of the contract’s coverage.

You will avoid expensive break-fix policies, call-out charges, and unexpected bills. A managed IT service is typically paid as a fixed monthly payment, making it easy to budget your support costs. You always know how much you’re paying and exactly what will be covered.

Improve your scalability

If your business grows, you will need to scale up your IT infrastructure to cope with the change. You may need to add additional workstations, servers, software, or networked devices. With Managed IT support, you get a service that can quickly adapt to comfortably accommodate your needs as you grow.

A flexible support package will let you upgrade and extend your hardware, implementing the devices and software to cope with the increased demand.

Get fully covered with 24/7 IT support

Constant, round-the-clock threats to your IT infrastructure mean your business continuity is constantly at risk. Here are just some example threats:

  • Malware
  • Ransomware
  • Viruses
  • Hardware or system failure
  • Network outages
  • Critical software issues
  • Power outages
  • Theft and vandalism
  • Human error

And threats like security breaches or denial-of-service attacks don’t always happen during the nine-to-five working day. Of course, in-house IT staff can respond to security threats and technical issues that happen out-of-hours, but you then need to either pay for those additional hours at extra cost or give that time back again, creating an admin overhead.

Increase productivity

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The more IT issues your staff encounter, the less productive they will be. An outsourced IT support help desk will guarantee a technician who will fix your problems quickly, regardless of their size or nature. This will speed up problem-solving as well as reducing the downtime of your networks, systems and employees.

An outsourced help desk gives you rapid and reliable problem-solving abilities on tap for productivity-sapping issues like these:

  • Internet connectivity problems
  • Hardware failures and complications
  • Virus threats and malware exposure/infections
  • OS interruptions or failures
  • Issues with essential cloud-based tools for sales, marketing, and remote communication (for example, Teams)
  • Printing, email, and mobile device issues

Most issues can be solved within 30 minutes and can be done remotely through a secure, private connection.

Adopt the latest technology

With an outsourced IT support service, you will be in a position to adopt the latest technology. An outsourced IT support provider like iHTTP will always adopt the latest proven technology.

They will also benefit from a range of partnerships and accreditations with industry-leading technology providers. For example, we are partnered with providers like Datto, Microsoft, ConnectWise and 3CX.

Need outsourced IT support?

We have helped hundreds of businesses and organisations across Scotland and the UK to save money, increase productivity, and keep their data protected from threats 24/7 with our Managed IT Support service.

Contact us today to begin the conversation about outsourcing your IT.

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